Shipping/Returns
Return & Exchange Policy:
Returns only accepted for products received that are not as described. Please return your items within 14 days of receiving. After day 14, a store credit in the form of an e-gift card will be sent to the email address on file. Store credits can be used immediately and never expire.
Shipping:
The standard shipping is 3-7 business days from the day shipped, not the day the order was placed. The shipping fee added to your order includes the tracking number, shipping and handling. Every package will have a tracking number. Once the payment has been accepted, you will receive an email with confirmation of your order. Once the item is shipped, you will be notified via email with your tracking number.
Please note that EXCETERAH, LLC IS NOT under any circumstance, responsible for packages lost/damaged in transit, incorrectly supplied addresses, unclaimed/refused packages, or lost/stolen packages marked "Delivered" by USPS. If your package falls under any of these categories, please contact USPS directly to file a claim at 800-275-8777.
Shipping Methods
First Class shipping: $4-$7- USPS 3-7 business days
Priority Shipping: $8-$24- USPS 2-3 business days